Chapter 9: Remarkable Leaders Focus on Customers
Chapter 9 focuses on remarkable customer service, satisfaction and more. These resources will help you explore that topic further.
Articles from Kevin
Improving Communications with Customers or Clients
Creating a New Standard of Excellence: Six Things You Can Do
Making Customers Feel Important
Customer Service a Chicken's Way (by Holly Powers)
Website of Note
Expressive Concepts ~ How to Differentiate Your Company: An article about customer service, asking customers the right questions and differentiating your company.
Selected Books
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The
Only Thing That Matters: by Karl Albrecht |
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Raving
Fans: to Customer Service by Ken Blanchard and Sheldon Bowles
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